Hygia for Patients & Caregivers
Healthcare is complicated. You shouldn't have to navigate it alone.
Gia helps you understand what comes next, keep track of what matters and stay connected to the people responsible for your care.
You can talk with Gia naturally. Over time, Gia remembers what you have already discussed, so you do not have to start over every time something comes up.
The challenge
The hardest part usually happens after you get home.
You leave an appointment with instructions to follow, a prescription to fill, a referral to schedule, a test to complete and questions you did not think of until later.
Then life resumes. Something is confusing. Something costs more than expected. Something changes. And it is not always obvious who to call.
That is the part of healthcare no one designed for. It is the part Gia is for.
What Hygia does
Someone to turn to when healthcare becomes confusing.
Gia can help you understand what your care plan means, prepare for an appointment, remember an important task, follow through on a referral, ask questions about your care and stay connected to your care team, health plan or pharmacy.
Gia is not a physician and does not diagnose. When something needs a person — a nurse, a pharmacist, a care coordinator, your doctor — Gia helps bring the right one into the conversation.
Authorized family caregivers can be part of the relationship too, so the person helping you does not have to piece things together second-hand.
Use cases
What people ask Gia about.
These are not disconnected programmes. They can occur through one persistent relationship.
- Understanding a care plan
- Preparing for an appointment
- Questions about a medication
- Filling or refilling a prescription
- Scheduling a referral or test
- Understanding a benefit or a cost
- What to do after leaving the hospital
- Keeping track of what comes next
- Getting to the right person
- Help for a family caregiver
The value
What changes.
You are not starting over
Gia keeps context from earlier conversations so you are not explaining your situation from scratch each time.
Plain language
Healthcare uses language built for healthcare. Gia does not.
A person when you need one
You can ask for a human at any time, and some situations bring one in automatically.
Caregivers included
Authorized caregivers and proxies can participate where appropriate authorization is in place.
Your choices carry forward
How you prefer to be contacted, and what you have already told Gia, stay part of the relationship.
Not an emergency service
For emergencies, call 911 or your local emergency number. Gia will always say so.
The same five steps
Connect → Engage → Understand → Act → Learn.
Every audience meets the same relationship cycle from a different side of it.
- 1Connect
Hygia connects the patient to the organizations and people supporting their healthcare journey.
- 2Engage
Gia maintains an ongoing, natural conversation rather than relying solely on episodic outreach.
- 3Understand
Over time, those interactions can reveal what the person understands, intends to do, is worried about and what may be preventing them from moving forward.
- 4Act
Hygia can help translate that understanding into the appropriate next step, whether that means helping the patient, supporting follow-through, creating a task or bringing the right person into the loop.
- 5Learn
Each interaction adds context to the relationship, allowing future engagement to become more relevant and informed.
Across the entire cycle
Memory and persistent context — the relationship does not restart at each interaction.
Hygia is offered through the organizations that care for you.
If your health plan, provider or pharmacy works with Hygia, Gia comes with that relationship. If you are not sure, we can help you find out.